From buddy Wed Jun 26 11:49:35 1996
Date: Wed, 26 Jun 1996 11:49:32
Subject: computer sales/support survivor


I used to work in a computer store and one day we had a gentleman call in
with a smoking power supply.  The service rep was having a bit of trouble
convincing the guy that he had a hardware problem:

Service Rep:    Sir, something has burned within your power supply.

Customer:       I bet there is some command I can put onto the
                AUTOEXEC.BAT that would take care of this.

Service Rep:    There is nothing software can do to help you with this
                problem.

Customer:       I know there is something I can put in... some command ...
                maybe it should go into the CONFIG.SYS

        [After a few minutes of going round and round]

Service Rep:    Ok, I am not supposed to tell anyone this, but there is
                a hidden command in some versions of DOS that you can use.
                I want you to edit your AUTOEXEC.BAT and add the last line
                as C:\DOS\NOSMOKE and reboot your computer.

        [Customer does this]

Customer:       It's still smoking.

Service Rep:    I guess you'll need to call Microsoft and ask them for a
                patch for the NOSMOKE.EXE .

        [The customer then hung up.  We thought that we had heard the last
        of this guy, but NO ... he calls back four hours later]

Service Rep:    Hello sir, how is your computer?

Customer:       I called Microsoft and they said that my power supply is
                incompatible with their NOSMOKE.EXE and that I need to get
                a new one.  I was wondering when I can have that done, and
                how much it will cost....